Support
We're Here to Help
Have a question, issue, or feedback? Our support team is here to help you get the most out of BuzEntry. We typically respond within 24 hours, and often much faster.
Contact Us
For all support inquiries, please email us at:
support@buzentry.comAverage response time: Under 24 hours
What to Include in Your Email
To help us assist you quickly, please include:
- Your account email address
- A detailed description of your issue or question
- Any error messages you've received
- Screenshots if applicable
- The best time to reach you if we need to follow up
Common Support Topics
Setup & Configuration
Having trouble setting up your account or configuring your unlock code? We'll walk you through the process step by step.
Billing & Subscription
Questions about your subscription, billing, refunds, or cancellation? We'll help you manage your account and answer any payment-related questions.
Technical Issues
BuzEntry not working as expected? Calls not being answered? Let us know and we'll troubleshoot the issue right away.
Compatibility
Not sure if BuzEntry works with your building's buzzer system? We can help you determine compatibility and suggest alternatives if needed.
Account Management
Need to update your settings, change your unlock code, or modify your account details? We'll guide you through making changes.
Quick Links
Learn how we protect your data
Read our terms and conditions
30-day money-back guarantee details
Update or cancel your subscription
Frequently Asked Questions
How quickly does BuzEntry answer calls?
BuzEntry answers buzzer calls within 2 seconds on average, faster than most people can reach their phone.
Can I pause the service temporarily?
Yes! Contact us at support@buzentry.com and we can temporarily pause your service while maintaining your account.
What if BuzEntry doesn't work with my building?
We offer a 30-day money-back guarantee. If BuzEntry doesn't work with your building's system, you'll get a full refund—no questions asked.
How do I change my unlock code?
You can update your unlock code anytime from your account dashboard. If you need help, email us at support@buzentry.com.
Still Have Questions?
Don't hesitate to reach out! Whether it's a technical issue, billing question, or general inquiry, we're here to help make your BuzEntry experience as smooth as possible.
Email Support